Zappix
Transforming the Patient Journey

Digital experiences are changing the way we interact with the world around us. Consumers now expect high convenience and customization levels in their daily interactions, from personalized recommendations to efficient communication. The healthcare industry has also embraced this trend, with patients seeking more streamlined care from their healthcare providers. However, due to the shortage of administrative staff, healthcare providers are falling short of this bid for efficient and responsive care. Additionally, changing outdated backend systems is often challenging, further detracting from patient expectations.

Zappix is at the forefront of this digital healthcare revolution, providing a cloud-based platform that transforms the patient journey with its user-friendly, visual, and digital patient engagement tools.

“We are bringing the CX into the PX,” says Yossi Abraham, President and CEO of Zappix, whose experience in these diverse sectors has directly influenced the customer experience strategies and best practices the company applies in healthcare.

Zappix’s user-friendly on-demand web app is built on HTML-5 for easy patient accessibility. The application offers dynamic services such as visual appointment reminders, procedure instructions, patient education, referral management, digital surveys, and advanced patient communication. Zappix can easily update the app upon providers’ request, making it more cost-effective and efficient.

Unlike the traditional practice of giving patients printed copies of health information, Zappix’s ondemand solution offers patients access to all the necessary patient education and information, including videos, images, and links to external sources.

Zappix’s innovative multichannel active engagement model enables healthcare providers to connect with patients through digital media, including email, text messages, and QR codes. The solution’s advanced outbound engagement engine ensures that patients receive the right message at the right time through the most effective channel. The platform also leverages its experience with over 50 top brands to perfect user journeys in the digital realm by mapping relevant use cases and touchpoints.

Zappix’s Robotic Process Automation (RPA) engine enables healthcare providers to automate their workflows and integrate with their Electronic Medical Records (EMR) and other backend systems. One of its significant benefits is its agility, allowing healthcare providers to make changes in hours or days with minimal IT involvement. By embracing this approach, Zappix delivers tremendous benefits to clients, improving the quality of care and enhancing customer satisfaction and loyalty.

We are bringing the CX into the PX

Zappix has a proven track record of delivering positive outcomes to its clients. For example, after implementing the solution, a healthcare provider’s gastroenterology department reduced late cancellations and reschedules from 15 percent to zero, eliminating revenue leakage and improving efficiency. Another customer faced a no-show rate of 17 percent, which Zappix overcame by implementing visual and digital reminders, reducing the rate to under 5 percent. The firm also helped a customer automate and digitize their outreach efforts for referrals, resulting in over 65 percent of booked appointments with zero human involvement.

Zappix has expanded its offerings to include digital payment options, enhanced patient communication capabilities, and real-time integration with leading EMR systems. The company’s vision for the future is to continue adding services that improve patient engagement and transform the overall patient experience to make healthcare more accessible and responsive.